Guiding principles

In addition to our Core Values, has a number of principles that govern our approach in developing our products and managing our operations. These principles should be clearly evident to our clients, partners, advisors and the public at large.

  • Honesty with ourselves and one another about our contributions to both the problems and the solutions
  • Requires a deeper level of transparency . . . to let the other(s) see what we are doing (or not doing) and reporting about our successes and failures

  • Developing relationships with our clients to determine and helping fulfill their needs
  • Understanding our client’s position, perspective and reality
  • Possessing reliable information that is effectively communicated with our client
  • Possessing resources to aid our clients as needed
  • Informing our clients as our skills change or processes change to maximize the effectiveness of our partnership
  • Asking probing questions and offering thorough answers

  • Competence is a cluster of related abilities, commitments, knowledge, and skills that enable a person (or an organization) to act effectively in a job or situation
  • Competence indicates sufficiency of knowledge and skills that enable someone to act in a wide variety of situations
  • Because each level of responsibility has its own requirements, competence can occur in any period of a person's life or at any stage of his or her career

  • All activities follow a set of rules or a promise that limits access or places restrictions on certain types of information

Consistent – both moral and systematic integrity
  • All activities strictly adhere to a moral code, reflected in transparent honesty and complete harmony between thought, words, and actions
  • Consistent between and with our actions, values, methods, measures and principles (see The Code of Practice)
  • State of a system where it is performing its intended functions without being degraded or impaired by changes or disruptions in its internal or external environments. We strive to create consistently performing training and methods

  • Elegance is a synonym to succinct but requires ingenuity (clever, original, and inventive)
  • Elegance means cleverly apt and simple (e.g. an elegant solution)
  • The practical significance of elegance is debatable, but that is only a social phenomenon caused by the fact that elegance requires great care to be achieved and education to be appreciated. In contrast we shall stress that in sophisticated designs, elegance is not a dispensable luxury, but a factor that often decides between success and failure. ~ Edsger Dijkstra (1996)

  • Stresses a social system in which Morality (character) is applied (e.g. national ethics, social ethics, company ethics, professional ethics, or even family ethics)
  • Ethics governs relationships
  • ExampleEthical describes a good or humane citizen (informal usage) or leader (politician, manager)

  • It is based on research studies
  • These research studies are selected and interpreted according to some specific norms
  • These norms disregard theoretical and qualitative studies
  • These norms consider quantitative studies according to a narrow set of criteria of what counts as evidence

  • Means developing an understanding of the broader context in which the client operates with a particular emphasis on key, relatively distinguishable habits that directly impact multiple areas of the client’s lives and systems (foundational habits), then
  • Requires an agreement about specific results that would best reflect the client’s objectives (goal setting)
  • Links the coaching focus to specific human behaviors and processes (habits) that can be developed and measured (at least qualitatively) by the client, the coach, and the partner

  • Why something is done
  • NOT Why something exists
  • Pragmatic approach - philosophy around the idea that the function of thought is as an instrument or tool for prediction, action, and problem solving

  • All activities are performed in a Partnership (a contractually-established, three-party relationship between, the client, and a client-selected, independent, third-party partner in which all partners (whether individuals or groups) value both their own and the others’ well-being)
  • An Partnership is defined as
    • A relationship of essential equality based on our ‘human’ness, even when there are different roles, skills or other resources and degrees of power in a given situation.
    • A relationship with mutual responsibilities towards one another.
    • A relationship in which each partner contributes their resources and power for the good of both or for a common purpose

  • Means the ability of a person or system to perform and maintain its functions in routine circumstances, as well as hostile or unexpected circumstances

  • Means a systematic, planned, investigation of a specified problem, with a predetermined outcome, which will contribute to our understanding of the phenomena in question
  • Means a systematic inquiry that uses orderly scientific methods to answer questions or solve problems
  • Follows a scientific inquiry model, and
  • Includes theoretical and qualitative research

  • Means ownership of what each partner brings into the relationship (e.g. feelings, words, actions and resources)
  • Responsibility is not just the absence of a negative action, but a commitment to bringing positive action that strengthens and builds the quality of the relationship

Results-focused – emphasizing the practical over the theoretical
  • Setting specific, measurable goals
  • Matching resources, tools, and action plans to the requirements of accomplishing success
  • Focusing on desired results (outcomes)

  • Simple enough to be universally understood, yet complex enough to handle the task
  • Not hard to understand or do
  • Elegantly-designed with minimal components and complexity
  • Free of secondary complications

  • Requires the method or materials to be clear, concise (short/brief), precise (accurate)

  • Means viewing “problems” as parts of an overall system, rather than reacting to specific part, outcomes or event
  • Systems thinking techniques may be used to study any kind of interactive system (e.g. conceptual, design, physical, scientific, biological, human, and social)
  • Attempts to illustrate how small catalytic events that are separated by distance and time can be the cause of significant changes in complex systems
  • The approach is not one thing but a set of habits or practices within a framework

  • Able to be taught to someone (teacher)
  • Able to be learned by someone (student)
  • Openness to learning (both the teacher and the student) from anyone and all sources
  • Openness to learn from experience (positive and negative) and apply the knowledge to future situations/experiences

  • (noun) Something (e.g. a lesson or experience) that inspires change or causes a shift in viewpoint
  • (verb) Able to produce change or improvement in a situation
    • Present and Progress Orientation
    • Outward Orientation
    • Life Orientation
    • People Orientation
    • Habit Orientation
  • CORE (Habits)
    • Time management
    • Relationship management
    • Resource management
    • Health management
    • Communication
    • Fun
    • Integrity (consistency and reliability)
    • Metacognition